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Buyer Protection

protection             BUYER PROTECTION      protection

RETURN POLICY

We care so much about the satisfaction of our customers; therefore we provide buyer protection on all orders purchased from LolyMart.com HOW BUYER PROTECTION WORK

1. Full refund
  • a. You will receive full (100%) refund (money back) if you do not receive your order within 5 days for orders within Ghana and 60 days for orders shipped from Abroad.
  • b. You will also receive full refund of your money if you return the item in the same state as you received it provided you contact the seller immediately upon receipt of the order to declare your intention to return the product regardless the reason.

  • c. A buyer can refuse to accept the order upon delivery without any explanation and will receive full refund of money paid.

  • d. In case of return of any product under any circumstance (except item grossly not as described), the buyer pays for returned shipping.

  • e. Products to be returned for full refund has to reach the seller within a maximum of 48 hours including holidays and weekends for sellers within Ghana, and 30 days for sellers outside Ghana.

  • f. Products to be returned have to be in their original packaging, as delivered, and seal unbroken in cases of specially sealed items such as iPhone.
2. Partial refund

A buyer can receive partial refund if the item is not as described or not in perfect shape. However, you need to contact the seller immediately you receive the item and agree on a partial refund, then file a complaint by opening a ticket (on the left side of your dashboard in your LolyMart account, click on Create Tickets); or by sending an email to support@lolymart.com; or by contacting the seller directly for partial refund before you start using the item. Else, the buyer has to return the product for a full refund (refer to clause 1 above).

3. Additional guarantee or Warranty
  • a. Sellers can also offer additional guarantee or warranty on their product such as durability, repair/servicing, replacement warranties, etc.

  • b. In such cases, buyer need to contact seller and inform the seller of the problems associated with the item within the period stated by seller.
4. Exemptions (No Refund)
  • a. Notwithstanding the above clauses; Food, Drinks, and Pharmaceutical drugs cannot be rejected or returned for refund unless it is damaged, expired, or grossly not as described (eg. You order for Malt drink and you get Coca-cola drink).

  • b. Buyer protection only covers transactions within LolyMart.com and orders placed on www.lolymart.com. No seller is allowed to contact a buyer outside LolyMart.com and request for payment in any form. Likewise, no buyer is allowed to pay any seller outside lolymart.com in anticipation of any product. Such reports are fraudulent and would not be pursued by LolyMart. LolyMart will not be liable for any loss incurred outside this platform.

HOW TO USE BUYER PROTECTION

5. Contact and inform seller of the complaint you have by writing a comment in the order comment section describing the situation and your interest in returning the product or applying for refund; and click save comment to submit the comment. Wait for a response within 48Hours.
6. File a complaint by opening a ticket (on the left side of your dashboard in your LolyMart account, click on Create Tickets); or by sending an email to support@lolymart.com.
7.
  • A) LolyMart will help resolve the issue amicably if the buyer and seller are not able to come to a mutual agreement.
  • b) LolyMart reserves the right to pass judgment on all reported cases after carefully examining the facts provided by the buyer and seller
  • c) LolyMart reserves the right to block the user account of any user that violates these terms or abuses the buyer protection program. For further enquiries, please contact our customer service department:

HOW TO USE BUYER PROTECTION

  1. Contact and inform seller of the complaint you have.
  2. File a complaint on the order by sending an email to support@lolymart.com or seller to formally discuss solutions with the seller.
  3. LolyMart will help resolve the issue amicably if the buyer and seller are not able to come to a mutual agreement.

For further enquiries, please contact our customer service department using the phone number below:

support@lolymart.com

call0246556553

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