Ans: The seller receives his or her payment only after buyer has received his or her order and is satisfied. This means your money is secured, you can’t be robbed while shopping conveniently from your home or office. LolyMart also helps sellers deliver their products to customers nationwide and internationally through secure means and helps them with tracking problems; which means a seller can relax knowing the products will be received by the buyer.
Ans:Seller registers and advertises his or her product, buyer places an order and pays for it but the money doesn’t get to the seller, seller delivers item to buyer, buyer confirms item received in good condition, seller receives payment for item sold. Buyer rates the store and leaves feedback.
Ans: No! A seller is allowed to buy from another seller using the same account. If register as a buyer, you can only buy from the website. You won’t be able to sell. However, if you wish to sell in the future, you can click on Become Seller at the left side of your dashboard in your account.
Ans: In order to sell on LolyMart, you will have to contact LolyMart customer service using the “Contact Us” link at the bottom of the page. For further information, please click on the “How to sell on LolyMart” link below the page.
Ans: All shops listed on LolyMart are confirmed by LolyMart to be reliable and honest shops so you can buy from any shop within LolyMart. However, pay attention to feedback and store ratings given by other buyers.
Ans:: Every delivery method has its own price which takes into consideration distance and weight of the item. If the item doesn’t fall under free delivery, the seller will communicate the delivery fee to you. Terms and conditions of individual shops apply.
Ans: We accept credit cards/debit cards (ATM Cards open for online transactions), mobile money, bank transfers, and payment on delivery for local (Ghana) orders. For more information, please click HERE.
Ans:You have to contact the seller by sending a message, and if you’re dissatisfied with the response, you file a complaint on the order for a full refund. Please refer to our Buyer Protection (Refund Policy).
Ans: Immediately you receive the product and realise it’s defective or not what you ordered, you don’t have to keep or use the item. You can reject it by not receiving it from the courier, or contact the seller and arrange a return. You will however receive your money back in full if the item is returned.
Ans: You can return item if it’s broken, defective, or does not match the description. Buyer receives full money back when item is returned. However, buyer and seller can agree on partial refund where buyer keeps the item delivered. Please refer to our Buyer Protection (Refund Policy).
Ans: : Do not pay any seller through any other means outside LolyMart.com. If a seller contacts you or tries to receive payment through any other means, please report that seller to LolyMart by sending an email to email@example.com or create a ticket from your account. That fraudulent seller will be dealt with.